We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your items are unopened in original packaging or have never been used.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@thclight.com

We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.

RETURN METHOD:

Your option to send us your return: By Mail

How to Initiate a Return and Refund

• Send an email containing a description of the reason for the return and the item you wish to return to support@thclight.com .

• We will verify your email.

• Once your return request is approved, you will receive a return approval email.

• If everything is ready, send the item you wish to return. Shipping costs will be at your expense.

• Please inform us by email of the tracking number and tracking URL after sending the item you wish to return.

• Once the returned item is received, we will inform you by email if the returned item is eligible for our return and refund policy. If so, we will issue a refund. Otherwise, we reserve the right to refuse to refund you.

• Please note that we do not charge a return processing fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your returned item is damaged in transit or does not meet return circumstances, we will reject any refund.
After confirming with you and obtaining your approval, we will process your refund, and the refund will automatically be credited back to your original credit card or payment account. Credit card payment processing takes 3–5 days, and PayPal takes 2–3 days.

Return Address

We will select the nearest return shipping address based on your location. Once your return request is confirmed, we will send you the return address. Please contact us before returning an item to receive the return shipping address and other instructions. We will not be responsible for items returned without notifying us in advance.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@thclight.com .

Exchanges (if applicable)

We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at support@thclight.com and we will provide a solution. If we need you to return the item, we will provide the address where the item should be returned.

Damaged Goods

Any product received damaged or arriving with a missing part must be reported before installation and within 48 hours of receipt. The recipient is responsible for checking the accuracy of the merchandise and reporting any anomalies as soon as possible. We cannot accept any responsibility for any damage not reported within this timeframe. We also decline all responsibility for broken parts reported after the fixture has been installed. All damage must be reported before installation.
Please keep all packaging materials and wait until an inspection has been carried out by the shipper. If you have disposed of the packaging for the damaged item, we will not be able to proceed with any replacement. Please inspect all boxes for damage and ask the carrier to make remarks on the delivery note if such damage is visible.
Products received with broken glass or dented shades or frames are not considered defective items and cannot be returned. In such a case, we will replace the glass or shades at no extra cost. If you do not wish to receive a replacement and wish to return the item, we will consider it a normal return shipment and charge a restocking fee of up to 35%. We also reserve the right to deduct all outbound shipping costs from the refund.

Returned Item with Missing Parts

After checking your returned package and finding a part is missing, we will charge a restocking fee of up to 35% and outbound shipping fees.

Manufacturing Defects

If there is a manufacturing defect – we reserve the right to repair/fix any damaged part/glass or defect of any fixture we sell. If the defect cannot be repaired, we will provide a replacement at no extra cost.

Refusing Shipments

If an order has already been shipped and you refuse to receive it, you are responsible for the costs of returning the product, any restocking fees, and outbound shipping costs.
If the product cannot be returned to the sender (e.g., if return costs exceed the value of the goods), no refund can be made in such a case.

Receiving an Incorrect Item

All shipments containing incorrectly received or wrong items must be reported to us within one week of receiving the item. We must be notified by email if the item does not match your order. We cannot accept any claims one week after the item has been received. In the event of delivery of an incorrect item, thclight.com reserves the right to provide the correct product within a period of up to 8 weeks after receiving your email. We will pay all shipping costs to return the wrong item and provide the correct product. If you do not want an exchange, the order will be processed as a return and a restocking fee of up to 35% will be charged.

Warranty

Our products have a 2-year warranty.

• Excludes damage caused by accident, abuse, or negligence.

• Excludes natural aging or wear and tear of materials.

• Excludes purchases made on online auction sites.

Special Note: (The date of receipt is the time when the logistics information shows delivery)

• The warranty period for the rechargeable LED table lamp is 3 months from the date of receipt. The entire lamp is replaced free of charge, and transport costs are at your expense.

• The warranty period for LED fixtures, LED light sources, and LED drivers is 6 months from the date of receipt. Accessories are replaced free of charge, and shipping costs are at your expense.

• Other parts of LED lamps will be replaced free of charge within 2 years from the date of receipt, and shipping costs are at your expense.

• For other non-LED light source products, the warranty period is 2 years from the date of receipt. Accessories are replaced free of charge, and shipping costs are at your expense.

Order Placement

Fees will be deducted from your payment account at the time the order is placed. This protects both the buyer and the seller against fraud since the charges already appear on the credit card and the original cardholder can dispute the charges before the goods are shipped.

Cancelled or Modified Orders

If an order is cancelled or modified, we will issue a refund deducting the fees incurred by credit card payment processors such as PayPal. These fees are always non-refundable.

If you have any questions about the returns and refund policy, please contact us via support@thclight.com .
If you encounter a problem during the purchase process, please do not initiate a dispute on PayPal and contact us. We will handle any questions well for you.

Note: If the Hong Kong EMS shipping method is selected during the order, shipping costs will not be refunded for return refunds.

Once the customer has paid for fast shipping fees (including Hong Kong EMS, Fast Shipping, FedEx, and other fast shipping methods) if it has been shipped, the shipping fees are non-refundable.

Restocking Fees

We will charge you a restocking fee if the return period has expired or if the reason you are requesting a return during the return period is one of the following. Common scenarios include:

1. Change of mind or buyer's remorse

2. The same product is available elsewhere at a better price

3. Items purchased by mistake or that are no longer needed

Exchanges:

We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at support@thclight.com . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

Contact Info:

THC Light

Address: Room 269, Building 1, Qingqin Jiang'an, No. 18 Xiling 1st Road, Xiling District, Yichang City, Hubei Province, China

Phone Number: +86 13157683262

Email: support@thclight.com

Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (CST)